Customer Satisfaction - your Feedback improves our Service

Customer first

Driven by the satisfaction of our customers, we provide the customer requirements at the heart of our priorities. Aggreko want to know what customers think, in order to take appropriate actions to improve the service, our program ACE (Aggreko Customer Experience) which is based on the Net Promoter Score methodology allows each of our customers, to leave a feedback at the end of the rental period, the customer survey will be sent by email and includes four issues:

  • Sales and order process
  • Delivery and product quality
  • Customer Service and support
  • Invoicing

Our objective: A high - quality service from initial enquiry until the end of the rental period

How? By measures based on customers feedback and permanent improvements carried out by Aggreko employees.

Net Promoter Score Calculation

Scala Net Promoter

 

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